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Get in Touch

Office Address

27 Pemberton Street
London, EC2A 4NE
United Kingdom

Working Hours

Monday to Friday: 9:00 - 17:30
Saturday: 10:00 - 14:00
Sunday: Closed

Response Times

We aim to respond to all enquiries within one business day. For existing clients, our response time is typically within a few hours during working hours.

If your matter is urgent, please indicate this clearly in your message subject line and we will prioritise accordingly.

Before You Contact Us

To help us assist you efficiently, please have the following information ready if applicable:

  • Your current banking provider(s)
  • Approximate number of accounts you hold
  • Whether your enquiry is personal or business-related
  • Any specific concerns or fees you have noticed
Modern office building exterior in London
Our London office in the financial district

Frequently Asked Questions

How quickly can I expect results?

For our Personal Fee Audit, you will typically receive your report within 5 business days of providing all necessary documentation. Business analyses may take slightly longer depending on complexity.

Do I need to provide bank statements?

Yes, to conduct a thorough analysis we will need access to your recent bank statements. We accept digital exports from online banking for your convenience and security.

Is my information kept confidential?

Absolutely. We adhere to strict data protection standards and never share your information with third parties. Your financial data is used solely for the purpose of our analysis and is securely deleted after the engagement concludes.

What if I am not satisfied with the service?

We offer a satisfaction guarantee. If our analysis does not identify potential savings that exceed our fee, we will refund the difference. We are confident in our ability to find meaningful improvements for nearly every client.

Star-saga provides fee analysis and comparison services. We are not a bank, building society, or regulated financial adviser. The information we provide is for general guidance only. Individual circumstances may vary and specific professional advice should be sought where appropriate.